Shipping Policy
Effective Date: 12/02/2025
Thank you for visiting Ismaelstudio.com. This Shipping Policy explains how we handle shipping, delivery, and related matters for your orders. Please read it carefully to understand our process.
1. Processing and Manufacturing Time
- All our artworks are handmade, and the time needed to create each piece varies depending on the design and size.
- Manufacturing Time: [5-10 business days] (This includes custom and made-to-order items).
- Once your order is complete, it will be processed and prepared for shipping within [1-3 business days].
- Orders placed on weekends or public holidays will begin processing on the next business day.
2. Shipping Methods & Delivery Times
We offer multiple shipping options to meet your needs. Delivery times vary based on your location and the shipping method selected at checkout.
Estimated Delivery Times (after manufacturing):
- Domestic Shipping: [3-7 business days]
- International Shipping: [7-14 business days]
Please note that these are shipping timeframes only and do not include the manufacturing period for handmade artwork.
3. Shipping Costs
Shipping costs are calculated based on the shipping method, destination, and order weight or dimensions.
- Free shipping may be available on orders over [$1000].
- The shipping cost will be displayed at checkout before you complete your purchase.
4. International Shipping
We ship to most countries worldwide. However, customers are responsible for any applicable customs duties, taxes, or import fees, which vary by country.
- Customs processing may delay your order beyond the estimated delivery timeframe.
- For more details, contact your local customs office.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to monitor your shipment status.
6. Failed Deliveries & Incorrect Addresses
- Please ensure your shipping address is correct at the time of purchase.
- We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
- If an order is returned to us due to an incorrect address, you may be responsible for additional shipping charges to resend the package.
7. Lost or Damaged Shipments
- If your package is lost in transit, please contact us at contact.ismaart@gmail.com. We will work with the carrier to resolve the issue.
- If your order arrives damaged, please contact us within [7 days] of receiving the package. Provide photos of the damage to expedite the resolution process.
8. Delayed or Stuck Shipments
In some cases, shipments may be delayed or stuck due to factors outside of our control (e.g., customs processing, natural disasters, or carrier delays). We will do our best to assist you in tracking and resolving the issue, but we cannot guarantee expedited resolutions for such events.
9. Split Shipments
If your order includes multiple items, they may be shipped separately to expedite delivery. You will receive tracking information for each shipment if applicable.
10. Manufacturing Restrictions
Since each artwork is handcrafted, delays may occur due to material availability or unexpected production challenges. In such cases, we will notify you and provide updates regarding your order status.
11. Shipping Restrictions
Certain items may be restricted from shipping to some countries due to legal or carrier limitations. If your order is affected, we will notify you promptly and provide alternative solutions.
12. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
📧 Email: contact.ismaart@gmail.com
📞 Phone: +212 661 63 42 35
📍 Address: Lissasfa Ichrak center imm 11, Casablanca, Morocco