Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here, you'll find answers to common questions about our products, services, and policies. If you have additional questions, please feel free to contact us at ismail@islamicdesigners.com
1. About Our Artworks
Q: Are your artworks handmade?
A: Yes, all of our artworks are meticulously handcrafted, ensuring each piece is unique and made with care. Our process reflects the beauty and tradition of Islamic art, combining timeless techniques with contemporary design.
Q: Do you offer custom or commissioned artwork?
A: Yes, we offer custom artwork services. Please reach out to us with your vision, and we'll work with you to create a personalized masterpiece. Note that custom orders may require additional time for completion.
📧 Email: ismail@islamicdesigners.com
📞 Phone & 📱 WhatsApp: +212 661 63 42 35
Please provide details about your vision, including size, materials, and design preferences. We will respond promptly to discuss your request and create something truly unique for you!
Q: What materials do you use for your artworks?
A: We use high-quality materials, including brass for calligraphy, premium wood bases, and other durable elements designed to last and protect the brass from oxydation like epoxy resin. The materials vary by product and are chosen for both aesthetic appeal and longevity.
Q: How do I care for my artwork?
A: Avoid exposure to direct sunlight, and extreme temperatures. Use a soft, dry cloth to gently dust your artwork. If necessary, you can use a lightly damp cloth for cleaning non-sensitive areas.
2. Orders and Shipping
Q: How long does it take to receive my order?
A: Our artworks are handmade, so between making the Art and processing time it may vary. Typically, it takes 15 days to complete an order. Once shipped, delivery times depend on your location and selected shipping method.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with tracking information. Use the provided tracking number to monitor your shipment’s progress.
Q: Can I change or cancel my order after it has been placed?
A: Changes or cancellations can be made within 24 hours of placing your order. After this period, we may have already started production, and changes may no longer be possible. Contact us at ismail@islamicdesigners.com as soon as possible for assistance.
3. Returns and Refunds
Q: What is your return policy?
A: We accept returns for eligible items within 14 days of delivery. Items must be in their original condition and packaging. Custom or personalized artwork is non-refundable unless defective.
Q: How do I initiate a return?
A: Contact us at ismail@islamicdesigners.com with your order details and the reason for the return. We’ll provide instructions on how to proceed.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, your refund will be processed within 5-7 business days. The funds will be credited to your original payment method.
4. Payments and Security
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and secure payments through Stripe. All transactions are encrypted and comply with PCI DSS security standards.
Q: Is my payment information secure?
A: Yes, we prioritize the security of your personal and payment information. Our payment processing is handled through secure third-party services like Stripe, which encrypts and safeguards your data.
5. Custom Orders and Collaborations
Q: Can you collaborate with interior designers or architects?
A: Absolutely! We are happy to collaborate with designers and architects to create custom pieces for homes, offices, or large projects. Contact us for more details on collaboration opportunities. See contact information.
Q: Do you offer bulk orders for corporate gifts or special events?
A: Yes, we can accommodate bulk orders for corporate gifts, weddings, or other events. Please contact us to discuss your requirements and timelines. See contact information.
6. Product-Specific Questions
Q: Can I request a different color for the base of the artwork?
A: Yes, we offer customization options for certain products, including color changes for bases. Please reach out to us for more details.
Q: What size options are available for your artwork?
A: Sizes vary by product, and available dimensions are listed on each product page. For custom sizes, please contact us to discuss your needs. See contact information.
7. Legal and Privacy
Q: How do you handle my personal information?
A: We take your privacy seriously. Your data is collected and used according to our Privacy Policy. We only share your information with trusted third parties when necessary to provide our services (e.g., payment processing, shipping).
Q: Do you use cookies on your website?
A: Yes, we use cookies to improve your experience. You can manage your cookie preferences through our Cookie Policy page.
8. Contact and Support
Q: How can I contact you if I have more questions?
A: You can reach us through the following methods:
📧 Email: ismail@islamicdesigners.com
📞 Phone: +212 661 63 42 35
📍 Address: Lissasfa Ichrak center imm 11, Casablanca, Morocco
We’re here to help and will respond within 24-48 hours.