Return & Refund Policy
At IsmaEl Studio, we are committed to providing you with high-quality products and excellent service. If you are not completely satisfied with your purchase, we’re here to help with our return and refund policy.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be returned within 14 days of delivery.
- The item must be unused, in its original condition, and in the original packaging.
- Custom or personalized artwork is non-refundable unless damaged or defective.
- Proof of purchase (e.g., receipt or order confirmation) is required.
2. Non-Returnable Items
The following items cannot be returned:
- Custom or commissioned artwork.
- Digital products and downloads.
- Sale or clearance items (unless defective).
3. How to Request a Return
To initiate a return, please contact us at contact.ismaart@gmail.com with the following information:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
Once approved, you will receive instructions on how and where to send your return. Please do not return items without authorization.
4. Return Shipping
- Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
- We recommend using a trackable shipping service to ensure your return is safely delivered.
5. Refund Process
Once we receive and inspect your return, you will be notified of the approval or rejection of your refund. If approved, your refund will be processed within [Insert number] business days to your original payment method.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will provide a replacement or full refund, including shipping costs, after verifying the damage.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order.
8. Late or Missing Refunds
If you haven’t received your refund after the processing period:
- Check your bank account or payment provider.
- Contact your bank or credit card company; refunds may take additional processing time.
- If you still have not received your refund, contact us at contact.ismaart@gmail.com.
9. Contact Us
For questions about returns and refunds, please reach out to us:
📧 Email: contact.ismaart@gmail.com
📞 Phone: +212 661 63 42 35
📍 Address: Lissasfa Ichrak center imm 11, Casablanca, Morocco